Customer support

Get help with RocketFuel.

Find a how-to article or send our support team the details of an issue. Technical support goes through our ticket system.

Find an answer

Browse Mission Control articles on shipments, adjustments, claims and account preferences.

Browse help articles

Contact support

Open a ticket in the help center. Choose Issue Submission to report a problem.

Submit a support ticket

Our help center uses support.parcelrecharge.com, RocketFuel's original domain.

Already have a ticket? Sign in to view your tickets and reply to the existing issue.

Help us understand the issue

Keep each ticket to one issue. Include:

  • Your company and the part of RocketFuel you were using.
  • What you expected to happen and what happened instead.
  • The steps to reproduce it, the exact error message, and when it happened, including your time zone.
  • How the issue affects your work and whether other users are affected.
  • A screenshot if it helps. Redact customer details and other sensitive information first.

Never include passwords, API keys or payment details.

Using RocketFuel through your 3PL?

Contact your 3PL first. They provide support for their customers and can escalate an application issue to RocketFuel when needed.

For support hours, priorities and responsibilities, read our Support Policy.

Evaluating RocketFuel for your business? Contact our sales team.