For 3PLs · Claims management
Parcel claims, one queue.
Lost, damaged, delayed — it happens. Most 3PLs handle claims in spreadsheets, email threads, and Slack pings while customers wait. RocketFuel centralizes the queue, optionally auto-submits to carriers via Orbit AI, and keeps brands in real-time status.
Claims are inevitable. The chaos isn't.
- Carrier portals A separate login per carrier.
- Email + Slack threads Status lost in the noise.
- The claims spreadsheet Manual tracking, dropped claims.
The New Normal
- One queue
- Two-way brand comms
- Recovery back to you
What the queue handles.
- Brand or 3PL self-service intake Brands open a dispute from any shipment — and your 3PL team can open one too. RocketFuel prompts for the exact info required: photos, receipts, descriptions.
- Centralized queue All claim details in one dashboard across USPS, UPS, FedEx. No carrier-portal context-switching or chasing screenshots.
- Orbit AI add-on Optional automation submits claims to carriers, handles formatting and documentation, tracks status, and updates RocketFuel.
- Two-way comms Brands see real-time status. Need more info? Request it in RocketFuel and the brand is notified — no silent claims.
- Recovery back to you Approved recoveries go back to you the moment the carrier acknowledges. No separate AR cycle.
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Claims & Disputes
Parcel claims management is what Claims & Disputes does — one queue across USPS, UPS, and FedEx, optional Orbit AI submission, and approved recoveries returned to you.
Frequently asked questions
Which carriers does this work with?
USPS, UPS, and FedEx are the primary supported carriers. The dashboard surfaces status from any carrier with an accessible API; Orbit AI handles automated submission for the major three.
What does the brand see?
Self-service claim intake from any shipment, real-time status as the case moves, two-way comms when more info is needed, and their approved recovery returned when the carrier approves.
How is this different from carrier auditing?
Auditing catches mis-billings at label time (that's reconciliation). Claims handles post-shipment loss, damage, and SLA-miss events that aren't reconcilable at label time. Together they remove the need for a commission audit firm.
See it run on your operation.
30-minute live demo. We'll walk through your billing model and run the math on your last 90 days.