The measures we take to protect customer data and ensure platform reliability.
At RocketFuel Recharge, protecting our customers’ data and ensuring platform reliability is mission-critical. We take a proactive, layered approach to security and continuously improve our practices to safeguard your information. This Security Policy explains the measures we take to protect our systems and your data.
Data Protection
- We only collect and process business data necessary to provide our services, such as shipping details, warehouse addresses, and customer contact information.
We only collect and process business data necessary to provide our services, such as shipping details, warehouse addresses, and customer contact information.
- We do not store sensitive payment data . All payment processing is handled through trusted, PCI-compliant partners.
We do not store sensitive payment data . All payment processing is handled through trusted, PCI-compliant partners.
- Tokenization and encrypted API calls are used to protect all payment transactions.
Tokenization and encrypted API calls are used to protect all payment transactions.
Authentication & Access Controls
- Access to RocketFuel Recharge is role-based and permission-driven.
Access to RocketFuel Recharge is role-based and permission-driven.
- Multi-Factor Authentication (MFA) is supported and strongly encouraged for all accounts.
Multi-Factor Authentication (MFA) is supported and strongly encouraged for all accounts.
- Passwords are hashed using industry-standard best practices
Passwords are hashed using industry-standard best practices
Encryption
- All communications with RocketFuel Recharge use encrypted connections (TLS/SSL) .
All communications with RocketFuel Recharge use encrypted connections (TLS/SSL) .
- Sensitive data is encrypted at rest using industry-standard methods.
Sensitive data is encrypted at rest using industry-standard methods.
- Payment details are tokenized and never stored on RocketFuel Recharge systems.
Payment details are tokenized and never stored on RocketFuel Recharge systems.
Infrastructure & Monitoring
- RocketFuel Recharge runs on a secure, cloud-based infrastructure with built-in redundancy and backup systems.
RocketFuel Recharge runs on a secure, cloud-based infrastructure with built-in redundancy and backup systems.
- We actively monitor systems using industry-standard tools for performance and security.
We actively monitor systems using industry-standard tools for performance and security.
- Real-time monitoring and alerts help us identify and respond to threats quickly.
Real-time monitoring and alerts help us identify and respond to threats quickly.
Development & Change Management
- Our team follows agile development cycles with structured release processes.
Our team follows agile development cycles with structured release processes.
- Security patches and urgent fixes are deployed immediately outside of regular release cycles.
Security patches and urgent fixes are deployed immediately outside of regular release cycles.
- Code changes are reviewed and tested in staging environments before release.
Code changes are reviewed and tested in staging environments before release.
Backups & Business Continuity
- Databases are backed up regularly with redundant storage to ensure recoverability.
Databases are backed up regularly with redundant storage to ensure recoverability.
- Disaster recovery and continuity practices are in place to minimize downtime and data loss.
Disaster recovery and continuity practices are in place to minimize downtime and data loss.
Incident Response
- We monitor for and respond to suspicious activity 24/7.
We monitor for and respond to suspicious activity 24/7.
- All incidents are communicated transparently through our public Status Page .
All incidents are communicated transparently through our public Status Page .
- Users may subscribe to updates for real-time notifications.
Users may subscribe to updates for real-time notifications.
- In the event of a major security breach affecting customer data, RocketFuel Recharge will notify customers directly by email in addition to posting updates publicly.
In the event of a major security breach affecting customer data, RocketFuel Recharge will notify customers directly by email in addition to posting updates publicly.
Third-Party Services
- RocketFuel partners only with reputable, secure third-party providers (e.g., PCI-compliant payment processors, secure email providers).
RocketFuel partners only with reputable, secure third-party providers (e.g., PCI-compliant payment processors, secure email providers).
- Vendor security practices are reviewed to ensure alignment with our standards.
Vendor security practices are reviewed to ensure alignment with our standards.
Customer Responsibilities
- Customers are responsible for safeguarding their account credentials.
Customers are responsible for safeguarding their account credentials.
- We strongly recommend enabling MFA and following internal security best practices.
We strongly recommend enabling MFA and following internal security best practices.
- Customers must use RocketFuel Recharge in compliance with our Acceptable Use Policy .
Customers must use RocketFuel Recharge in compliance with our Acceptable Use Policy .
Policy Updates
This Security Policy may be updated periodically as we improve our practices. The latest version will always be available on our website. For material changes, we will provide direct notice to customers.
Questions? Email support@parcelrecharge.com.